At SWIMS, we want your experience to be silky smooth! You can find answers to Frequently Asked Questions below, if you believe something is missing we would be more than happy to answer you via e-mail.

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Top Questions

What is your return policy?

At SWIMS, we want all our customers to be 100% satisfied with our products. You may return any products you have ordered from us within 14 days from receipt of delivery. You will not be refunded the original amount you may have paid for shipping or the returned shipping amount to us.

There is no refunds on 'Final sale items' unless the product is damaged or faulty. We do however offer store credit.

To proceed with your return follow this link: https://swimsonline.com.au/pages/return-center

Your refund will be returned to the same source of payment within (latest) 14 days.

How do I find the right size?

All our shoes are in US sizes.

On every product page you can click Size Guide to read about the sizing and view our detailed measurement charts.

Still not sure? Send an e-mail to customerservice@stormperformance.com.au and we will get back 
to you shortly.

My size or style is out of stock, when will it be back?

Some of our products are carry overs and will be reproduced, but not all. Send us an email at customerservice@stormperformance.com.au if you are looking for a size that is not available.