F.A.Q

At swims.com, we want your experience to be silky smooth! You can find answers to Frequently Asked Questions below, if you believe something is missing we would be more than happy to answer you via e-mail.

Top Questions

What is your return policy?

At SWIMS, we want all our customers to be 100% satisfied with our products. You may return any products you have ordered from us within 14 days. Please read our full return policy HERE

How do I find the right size?

All our shoes are in US sizes.

On every product page you can click Size Guide to read about the sizing and view our detailed measurement charts.

My size or style is out of stock, when will it be back?

Some of our products are carry overs and will be reproduced, but not all. Send us an email at customer service if you are looking for a size that is not available.

I'm having trouble placing an order. Is there anyone I can contact?

Yes you may contact customer service We will assist you the best way we can!

Products

How do I find the right size?

All our shoes are in US sizes.

On every product page you can click Size Guide to read about the sizing and view our detailed measurement charts.

My size or style is out of stock, when will it be back?

Some of our products are carry overs and will be reproduced, but not all. Send us an email at customer service if you are looking for a size that is not available.

Order and Payment

What payment methods do SWIMS offer?

Paypal

I'm having trouble placing an order. Is there anyone I can contact?

Yes you may contact customer service We will assist you the best way we can!

I entered the wrong delivery address, can I edit my address?

Please contact customer service and we will assist you.

Can I add a discount code to my order after it's been submitted?

Unfortunately, that is not possible, you need to add the voucher code before the purchase.

Why have I been charged even though my order did not go through?

Most likely your order has gone through, did you check your spam filter for an order confirmation? Still unsure, contact customer service

Christmas

All orders made after 15th November will have an extended return date, make sure the order is returned before 15th January.

×